How Our Terms Apply Across Malaysia
Our terms cover account registration, identity checks, and how funds move in and out of your wallet. Eligibility to open an account depends on local law and is available only where local law permits — we don't claim coverage beyond what's legally allowed in your area.
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Whether you're topping up through Touch 'n Go eWallet in Kuantan or checking a balance on the bus through Boost in Kota Bharu, the same terms apply to every session, mobile or desktop. We ask for standard identity checks before your first withdrawal — this protects
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your account and keeps payment rails like GrabPay, DuitNow and FPX working for everyone. Our terms also explain how we store account data, how long transaction records are kept for verification purposes, and how you can ask what we hold on file. If a clause in
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our terms conflicts with a local requirement, the local requirement takes priority — we update our wording when regulations change. We can't promise unbroken access at every moment; maintenance windows and payment-provider outages on the e-wallet or banking side can affect short stretches of service. Read
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the terms in full before you register — if something's unclear, our support channel can walk you through any specific clause before you deposit.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.